F.A.Q

• Does Microsharp provide any free support?

  Yes. Microsharp offers complimentary access to its Knowledgebase, Documentation, Tools, at our Support Website. In addition, we offer access to our Support Forums which provide you the opportunity to post questions related to any of Microsharp's products. These forums are a community of expert administrators and consultants, are monitored by highly skilled System Operators, and are available 24x7x365.

• What is required to get support, patches & fixes?

  In most instances, in order to receive support, patches and fixes from Microsharp, you must purchase, and be current on, maintenance or a subscription for the product on which you require support.

• What is maintenance?

  Maintenance is a key component of Microsharp buying programs and is part of our ongoing commitment to help our customers successfully integrate mixed IT environments. For details, download the Microsharp Maintenance Services flyer. Microsharp maintenance complements your product purchase with the critical combination of product updates, support and training. It helps you stay current with technology, keeps your Microsharp solutions running smoothly and reduces the overall risk to your IT operations.

• Can I buy support one service request at a time?

  Microsharp has partnered with Arrow, ECS, a strategic and qualified Microsharp partner, to deliver single incident credit card support.